Delivery Policy

DELIVERIES

1. After ordering online you will receive an order confirmation, however your delivery is not guaranteed until you have received a confirmation of dispatch with details of the delivery date. Our delivery schedules are dependent on your delivery address. Delivery days and times are subject to temporary change during special events, public holidays and other externalities.

2. Although we best endeavour to give you an approximate time of delivery, we are unable to give you an exact time due of delivery and your order may be delivered at any time between 10.30 am to 6 am for night delivery and 5 am to 7 pm for day time delivery , on your scheduled delivery day.

3. The meals are delivered in a chilled box which should be placed in your fridge following delivery.

4. If you cannot receive the delivery, the package will be left at your doorstep at your own risk. Please provide a secure location where you want the delivery placed, and we will do our best to accommodate your request. We do not offer refunds or meal replacement for:

5. missing items

6. situations where no one is available to receive texts

7. deliveries during night time when clients are asleep

8.  items that are stolen after delivery.

9. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.

10. No refunds  are granted on any cancelations on orders requested after cut off day associated with your delivery day.

11. DELIVERY TIME -FRAME:
12. Gold Coast: 10.30 pm -6 am ( delivery begin the night before your delivery day)
    All other locations : 6 am -6pm ( on your delivery day)

13. DELIVERY FEES  

1. 1. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. For example, accident during delivery service or property theft.

   2. Sydney: $16
   3. NSW, VIC, ACT, Brisbane, Gold Coast and Sunshine Coast: $17
   4. Subscribe and spend $155 for free delivery
   5. WA,South Australia and Far North Queensland: $27. Spend over $175 for a $10 discount (no free shipping) or spend over $500 for free delivery
   6. For orders exceeding 21 meals, an extra box charge will be applied by our delivery partners.
   7. The extra box charges are as follows:
      • Western Australia (WA): $15
      • South Australia (SA)  $13
      • Far North Queensland (NFQ) 10$
      • Australian Capital Territory (ACT), Victoria (VIC), Queensland (QLD) $8
      • New South Wales (NSW) 5$
   8. The extra box charge will be added to the total order cost and reflected in the final bill.
   9. These charges are subject to change and may vary based on the delivery partner’s policies.
   10. For subscription on free delivery orders, delivery fees are waived, but the extra box charge will still apply if the order exceeds 21 meals.
   11. By placing an order exceeding 21 meals, customers agree to these terms and conditions.